Buffalo & Amherst: 716.881.7900

Orchard Park: 716.677.6500

Buffalo & Amherst: 716.881.7900
Orchard Park: 716.677.6500

Insurance and Billing

Insurance Coverages and Payment Options

At the Ross Eye Institute, we accept a wide variety of insurance plans and offer many payment methods. The quickest and easiest way to pay your bill is by calling us at 716-881-7900. We offer the following to help you understand our financial policy and aid you in planning for payment.

Insurance Verification and Co-Payment

The patient is expected to present an insurance card and a form of picture ID at each visit. If no card is presented at the time of service, the patient will be responsible for services rendered. All co-payments and past due balances are due and payable at the time of service. All payments are expected to be made in U.S. dollars.

The Ross Eye Institute accepts cash, personal check, Visa and MasterCard. There is a service charge of $30 for returned checks. Patients with an outstanding balance of 120 days may be discharged from our practice unless a payment arrangement is made. Unpaid accounts, including payment arrangements not made, will be turned over to a collection agency.

Insurance Plan Participation

It is the patient’s responsibility to be aware of their insurance coverage, policy provisions and authorization requirements. Not all providers participate with all insurances; please verify whether the physician accepts your insurance coverage when scheduling an appointment. We bill non-participating insurance companies as a courtesy to you. Any outstanding balances are the responsibility of the patient.

Self-Pay Accounts

Self-pay accounts shall exist if a patient has no insurance coverage. A deposit is expected at the time of service, unless prior arrangements have been made with the physician’s office. The deposit amounts are as follows:
• Office visit = $50
• Testing = $25
• Surgery = $500

Health Savings Accounts/High Deductible Plans

If your insurance is a health savings account (high deductible plan) you will be required to pay a deposit prior to services being rendered. The deposit will be applied to your total cost and you will be billed for the balance owed or issued a refund for an overpayment.

No-Fault/Workers Compensation

Patients are responsible for providing our office with all information required to properly submit charges, i.e., insurer, claim number, date of injury, etc. Without this information, the fees mandated by New York state will be charged to reflect our private fees and you will be responsible for payment. If you have private insurance with which we participate and obtain any referrals/authorizations, we will submit on your behalf and bill you for any unpaid balance.


We are “participating physicians.” This means that we must accept Medicare’s allowed charge for services rendered. Medicare will pay 80 percent of the approved amount. The patient is responsible for the remaining 20 percent, plus any out-of-pocket deductible. If you have secondary insurance, we will submit the claim for the remaining balance after Medicare has paid. Please remember that the patient, by federal law, must be held responsible for any portion of the approved amount not paid by Medicare or a secondary insurance company.


It is the patient’s responsibility to know if a referral is required by the patient’s insurance carrier. If a referral is required, the patient is responsible for obtaining the referral prior to the time of the visit. If the referral is not obtained, the patient’s appointment will be rescheduled.

Request an Appointment

Get world-class treatment for your most important sense - your vision. Please provide us with your information and one of our schedulers will contact you within 24 hours to make your appointment.

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Buffalo Niagara
Medical Campus

1176 Main St.
Buffalo, NY 14209
P: 716-881-7900
F: 716-881-4349

Office Hours:
M-F 8a.m. - 4:30p.m.

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Northtowns Office

3580 Sheridan Drive
Suite 150
Amherst, NY 14226
P: 716-881-7900
F: 716-833-4916

Office Hours:
M-F 8a.m. - 4:30p.m.

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Southtowns Office

301 Sterling Drive
Orchard Park, NY 14127
P: 716-677-6500
F: 716-677-6507

Office Hours:
M-F 8a.m. - 4:30p.m.

Get Directions »
Request an Appointment »

Coming January of 2023 NEW LOCATIONRoss Eye Institute in Orchard Park will provide first-class ophthalmic care to the community at our new facility.

Ross Eye Institute-Orchard Park, will be moving to our new location at 235 Windward Drive. We will remain in Sterling Park and will be located less than a half of a mile from our current location. The new office will boast over 18,000 square feet equipped with an imaging suite, procedure room, pediatric and optometry wings, as well as space to comfortably care for all of our patients' eye care needs.