Buffalo & Amherst: 716.881.7900

Orchard Park: 716.677.6500

Buffalo & Amherst: 716.881.7900
Orchard Park: 716.677.6500

Insurance and Billing

Insurance Coverages and Payment Options

At the Ross Eye Institute, we accept a wide variety of insurance plans and offer many payment methods. The quickest and easiest way to pay your bill is by calling us at 716-881-7900. We offer the following to help you understand our financial policy and aid you in planning for payment.

Insurance Verification and Co-Payment

The patient is expected to present an insurance card and a form of picture ID at each visit. If no card is presented at the time of service, the patient will be responsible for services rendered. All co-payments and past due balances are due and payable at the time of service. All payments are expected to be made in U.S. dollars.

The Ross Eye Institute accepts cash, personal check, Visa and MasterCard. There is a service charge of $30 for returned checks. Patients with an outstanding balance of 120 days may be discharged from our practice unless a payment arrangement is made. Unpaid accounts, including payment arrangements not made, will be turned over to a collection agency.

Insurance Plan Participation

It is the patient’s responsibility to be aware of their insurance coverage, policy provisions and authorization requirements. Not all providers participate with all insurances; please verify whether the physician accepts your insurance coverage when scheduling an appointment. We bill non-participating insurance companies as a courtesy to you. Any outstanding balances are the responsibility of the patient.

Self-Pay Accounts

Self-pay accounts shall exist if a patient has no insurance coverage. A deposit is expected at the time of service, unless prior arrangements have been made with the physician’s office. The deposit amounts are as follows:
• Office visit = $50
• Testing = $25
• Surgery = $500

Health Savings Accounts/High Deductible Plans

If your insurance is a health savings account (high deductible plan) you will be required to pay a deposit prior to services being rendered. The deposit will be applied to your total cost and you will be billed for the balance owed or issued a refund for an overpayment.

No-Fault/Workers Compensation

Patients are responsible for providing our office with all information required to properly submit charges, i.e., insurer, claim number, date of injury, etc. Without this information, the fees mandated by New York state will be charged to reflect our private fees and you will be responsible for payment. If you have private insurance with which we participate and obtain any referrals/authorizations, we will submit on your behalf and bill you for any unpaid balance.


We are “participating physicians.” This means that we must accept Medicare’s allowed charge for services rendered. Medicare will pay 80 percent of the approved amount. The patient is responsible for the remaining 20 percent, plus any out-of-pocket deductible. If you have secondary insurance, we will submit the claim for the remaining balance after Medicare has paid. Please remember that the patient, by federal law, must be held responsible for any portion of the approved amount not paid by Medicare or a secondary insurance company.


It is the patient’s responsibility to know if a referral is required by the patient’s insurance carrier. If a referral is required, the patient is responsible for obtaining the referral prior to the time of the visit. If the referral is not obtained, the patient’s appointment will be rescheduled.

Request an Appointment

Get world-class treatment for your most important sense - your vision. Please provide us with your information and one of our schedulers will contact you within 24 hours to make your appointment.

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Buffalo Niagara
Medical Campus

1176 Main St.
Buffalo, NY 14209
P: 716-881-7900
F: 716-881-4349

Office Hours:
M-F 8a.m. - 4:30p.m.

Get Directions »
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Northtowns Office

3580 Sheridan Drive
Suite 150
Amherst, NY 14226
P: 716-881-7900
F: 716-833-4916

Office Hours:
M-F 8a.m. - 4:30p.m.

Get Directions »
Request an Appointment »

Southtowns Office

301 Sterling Drive
Orchard Park, NY 14127
P: 716-677-6500
F: 716-677-6507

Office Hours:
M-F 8a.m. - 4:30p.m.

Get Directions »
Request an Appointment »

Your vision is of utmost importance to us.

At the Ross Eye Institute, we understand the importance of continuing to meet your vision care needs. We take your health and COVID-19 precautions very seriously. Your health, and ours is of utmost importance.

- We follow the Department of Health guidelines.
- Doctors and staff undergo daily screening questions as well as temperature checks twice a day.
- Access to our facility is limited to our patients only. If a patient cannot attend their appointment on their own, an escort will also be permitted.
- Patients who arrive more than 15 minutes prior to their appointment will not be allowed inside until it gets closer to their scheduled appointment time. Please plan accordingly.
- Patient and staff touch points are sanitized between each use and logs are maintained documenting strict adherence.
- Proper mask use is strictly enforced.
- We are not allowing visits from pharmaceutical reps, vendors, or other salespersons or business associates.

Your vision care is a critical component to maintaining long-term vision health and the Ross Eye Institute remains committed to meeting your vision care needs while keeping you safe, during these uncertain times.