Buffalo & Amherst: 716.881.7900 | Orchard Park: 716.677.6500 info@rosseyeinstitute.com

What to Expect

Eye Chart for Vision Test

What to Expect at Your Appointment

Whether a specialist visit or a routine eye exam, patients can expect that an appointment will take at least 1.5 hours, and may go over three hours depending on what testing and treatments you need. You are encouraged to bring food and water, especially if you are diabetic.

Please bring with you your distance glasses, any completed forms and notes (if available) from other ophthalmologists. When you arrive at your appointment, check in with the receptionist.

You will then see a technician. It is also likely that you may be examined by a resident physician when visiting the downtown location prior to seeing your doctor, as the Ross Eye Institute is an academic teaching institution for future ophthalmologists.

A Word on the Dilating Solution

If testing requires that you receive dilating drops, you may need to wait up to 45 minutes until you are ready for the next step. After your pupils are dilated, we may take photos of the back of your eye. You will likely not receive a prescription for glasses.

Pupils can remain dilated for many hours. You may not be able to focus, and may be light-sensitive. We recommend bringing someone to drive you home afterward.

Emergencies Are Top Priority

Emergency patients need to be seen immediately. Very rarely, your appointment time or date may have to be moved in order to accommodate such emergencies. In these cases, we ask you – and thank you – for your patience.

Request an Appointment

Get world-class treatment for your most important sense - your vision. Please provide us with your information and one of our schedulers will contact you within 24 hours to make your appointment.

Your vision is of utmost importance to us.

At the Ross Eye Institute, we understand the importance of continuing to meet your vision care needs. We take your health and COVID-19 precautions very seriously. Your health, and ours is of utmost importance.

- We follow the Department of Health guidelines.
- Doctors and staff undergo daily screening questions as well as temperature checks twice a day.
- Access to our facility is limited to our patients only. If a patient cannot attend their appointment on their own, an escort will also be permitted.
- Patients who arrive more than 15 minutes prior to their appointment will not be allowed inside until it gets closer to their scheduled appointment time. Please plan accordingly.
- Patient and staff touch points are sanitized between each use and logs are maintained documenting strict adherence.
- Proper mask use is strictly enforced.
- We are not allowing visits from pharmaceutical reps, vendors, or other salespersons or business associates.

Your vision care is a critical component to maintaining long-term vision health and the Ross Eye Institute remains committed to meeting your vision care needs while keeping you safe, during these uncertain times.